Chapter 25: Creating the Future of Reference Services
"Reference service is and will continue to be a vibrant and essential service in libraries and information agencies" (p. 693). In this chapter, Amy VanScoy wraps up the book with looking at the future of reference service from user/professional interaction, technology, entrepreneurship and creativity, social justice and allyship, to the search process in context. VanScoy outlines different ways to think like a reference librarian.
