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Chapter 3: Leading and Developing Others
This page includes links to videos and articles featuring managers from different parts of the world. You can use these materials to gain insight into how practicing managers think about the topics that are discussed in Effective Management: Developing Yourself, Others and Organizations . Please note that these are external weblinks, which means that their content is not under the control of the book author and publisher. If you do come across a broken link, please contact us at: web.editor@macmillaneducation.com.
Meet the managers from the “CEO best practice” boxes …
| Carol Meyrowitz, CEO of TJX (USA) | ||||
 | Article link: https://hbr.org/2014/05/the-ceo-of-tjx-on-how-to-train-first-class-buyers This article written by Carol Meyrowitz provides more extensive information about how the CEO of TJX organized and personally engaged in people development in her organization. Reflection and discussion questions: - Which elements of the people development process can you recognize in Meyrowitz’s article? - What does Meyrowitz mean when she says that as a manager, she also has a role as a teacher? | |||
| Richard Anderson, former CEO of Delta Air Lines (USA) | ||||
 | Video link: https://youtu.be/E4KWtl-ZeXM [sequence 09:22-20:03 – 10:41 minutes] In this video sequence, Richard Anderson starts by explaining what he learned from his first job as a bus boy in a steak house, from people he admires, and from mistakes. He then argues that values are highly important for creating a sustainably successful organization. Reflection and discussion questions: - What is the role of mistakes and failures for people development? - Anderson highlights the crucial role of values for creating a well-functioning organization. What can managers do (e.g. during the hiring and people development processes) to ensure that people “internalize” the values of an organization? | |||
| | Article link: https://edition.cnn.com/travel/article/delta-ceo-gives-up-airplane-seat/index.html This article reports an incident in which Richard Anderson gave up his seat on an airplane to allow another person to catch the flight. Reflection and discussion question: - How would you judge Anderson’s actions from a leadership point of view? What effect might this have on other Delta Air Lines employees? | |||
| | Article link: https://www.airlinereporter.com/2014/07/tips-for-success-from-delta-air-lines-ceo-richard-anderson/ This article reports on Richard Anderson’s “tips for success” (knowing when to say “no,” keeping on top of things, doing your homework, and focusing on self-improvement). Reflection and discussion question: - How could a manager’s self-improvement practices be linked to the development of others in the organization? | |||
… and meet a few other managers, too
| Mizinga Melu, Managing Director/CEO Regional Management of Barclays Africa Group (South Africa) | ||||
| | Video link 1: https://www.bbc.com/news/av/world-africa-37951029/the-african-boss-who-wanted-to-be-a-bank-teller [2:35 minutes] This is a short video portrait of African bank manager Mizinga Melu. Video link 2: https://youtu.be/wl7UOao9IyM [1:41 minutes] In this video, Melu shares five life lessons (be passionate, make a difference, take risks by doing different things in life that will help you grow, lean on others, be yourself). Reflection and discussion questions: - Mizinga Melu defines success as “how I make others grow.” What is your opinion of this statement? Do you also see the ability to help others grow as a key criterion for judging the success of a manager? - How is being passionate about your job connected to leading and developing other people? | |||
| Sir Alex Ferguson, former football (soccer) manager of Manchester United (UK) | ||||
| | Video link 1: https://youtu.be/0yjS4YBiAbI [7:08 minutes] Video link 2: https://youtu.be/6QKY1sXP0rg [3:52 minutes] In these two videos, Sir Alex Ferguson, one of the most successful managers in the history of soccer, shares the lessons that he has learned about leadership. Reflection and discussion questions: - What can business leaders learn about leading, motivating, and developing people from a successful sports coach like Sir Alex Ferguson? - What is the role of praise and recognizing contributions for the motivation and development of people? | |||
