Table of Contents

• Preface
• Introduction

PART I: SYSTEMS AND SYSTEMS THINKING: INTRODUCTION

1. Systems Thinking and Systems Methodology

2. Systems Concepts

3. The Problem Situation

4. System Models and Diagrams

PART II: MANAGEMENT SCIENCE METHODOLOGIES: INTRODUCTION

5. Overview of Hard OR Methodology

6. Soft System Thinking

7. Implementation and Code of Ethics

PART III: ASSESSING COSTS AND BENEFITS, DEALING WITH TIME

8. Relevant Costs and Benefits

9. Discounted Cash Flows

10. Decision Making Over Time

PART IV: HARD MS/OR METHODS

11. Marginal and Incremental Analysis

12. Constrained Decision Making

13. Multiple Constraints - Linear Programming

14. Waiting Lines: Stochastic Systems

15. Simulation in Management Science

16. Decision and Risk Analysis

17. Decisions with Multiple Objectives

18. Bibliography

19. Glossary of Technical Terms

20. Index