Frequently Asked Questions
Please find the answers to some common questions about the new 3rd edition books below, arranged by category:
The ebooks: includes access, problems, format and how to zoom in, features and sales.
The audio The videos The website: includes additional resources, accessing video and audio transcripts, and downloading video and audio material
Inspection copies Have you seen our ebook page? Click here for more specific information about accessing and using the interactive ebooks.
The ebooks
I received a code in my printed book, what do I do? The ebooks for all languages are now LIVE! Please use your code to access the ebook. You can find full instructions on the
About the interactive ebooks page on this website.
My ebook has stopped working. Help! Clearing your browser history or redownloading the ebook to your BookShelf usually resolves the issue. Please go to the
About the interactive ebooks page for more information.
Do both lecturers and students have access to the ebook? All books come with an ebook access code, so anyone who buys a copy of the book, whether a lecturer, a student, or anyone else, has access to the ebook through their individual code.
Can I use my ebook offline? Yes, but please note that not all the interactive features work offline. Once you have downloaded the ebook you can read it offline using the VitalSource App, but when using the audio and video resources we recommend that you access the ebook online through
Chrome for the best results. Please see the
About the interactive ebooks page for more information.
Does the ebook have a fixed page or reflowable format? The ebook has a fixed page format (so the pages look as they do in the printed format). You can zoom in using your device if you want to enlarge the text. The method will depend on your device. In some tablets you will be able to zoom in by simply using the touch screen in the usual way and on other devices you will need to use the Resize Text button in the menu, which is usually at the bottom of the page (the symbol is Aa).
What features does the ebook have? The ebook has all the features you would expect from an epub3. For example, you can search, bookmark, highlight and make notes. In addition, you can also watch the video clips, listen to the audio (including voiced end-of-unit vocabulary lists), and complete interactive exercises.
Is the ebook available for sale separately? No, at the present time we have no intention of selling the ebook separately. As linguists, we know that writing things down can help you remember! We would expect most students to use both the printed book and the ebook together to complete the course, so we are not selling them separately.
The audio
How do I access the audio clips? All the audio clips are included in the ebook. When you reach an audio exercise, just click the headphone symbol to listen to the clip. As well as providing access to the audio for the exercises, you can also use your ebook to listen to the pronunciation of all the words in the end-of-unit vocabulary lists.
You can also access the audio files
here, by clicking on the relevant level 1 language.
Are MP3 files available? Downloadable MP3 files are available to instructors in the
Teaching Resources section of this website and to students in the
Learning Resources section.
The videos
How do I access the videos? The video clips used in the exercises in your book are embedded into the ebook. To access them, you simply need to click 'play'.
You can also access all the videos on this website. Instructors can access the videos in the
Teaching Resources section and students can access the videos in the
Learning Resources section. To download the files, go to the relevant language page and click on the unit you want to access. A zip file containing the video will then be downloaded.
We also offer additional extension video exercises for each language, and these can be found in the
Learning Resources section.
I am a language instructor. How do I obtain the individual video files? Downloadable video files (MP4) are available to instructors in the
Teaching Resources section of this website.
The bonus videos for French and Spanish that accompany the online exercises are available through YouTube in the
Learning Resources section.
My book says that additional video exercises are available online? Where do I find them? You can access additional video content in the
Learning Resources section of this website. This includes bonus videos for French and Spanish.
Back to top The website
How do I access the Teaching Resources section? When this website first went live the
Teaching Resources section was password-protected. However, to makes things easier for you we have decided to remove the need for a password. Simply go to the section and click on the pages you want to use.
What additional resources are hosted in the Learning Resources section of the website? In the
Learning Resources section you will find cultural notes, additional grammar exercises and extension video exercises (including bonus videos not included in the main book for French and Spanish). You can also download the audio (MP3) and video (MP4) files that accompany the course.
What additional resources are hosted in the Teaching Resources section of the website? In the
Teaching Resources section you will find video and audio transcripts, CD track listings, downloadable audio files (MP3) and downloadable video files (MP4).
Back to top Inspection copies
How can I order an inspection copy? You can order:
Foundations French 1 here Foundations German 1 here Foundations Italian 1 here Foundations Spanish 1 here Back to top 
